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Shipping & Delivery

Shopping on Nero Scuro website is convenient. We also want it to be cheap and easy.Therefore we decided to offer the Express Delivery to Italy for free on any orders containing at least 3x250g coffee bags and to several EU countries on orders containing at least 5x250g coffee bags.

Please notice that the delivery times on the tables below are always indicative and expressed in terms of working days after the shipping. Please check out the FAQ section for further information on the delivery lead times.

SHIPPING TO ITALY (excluded Sicily, Sardinia and Calabria)

 Order containing Rate Tracked Delivery Time Cost
Less than 3x250g coffee bags Express delivery Yes 2-3 working days 6.50€
At least 3x250g coffee bags
Express delivery  Yes 2-3 working days FREE

Notice that, in the calculation of the shipping costs, a 1kg bag or the starter pack is considered equivalent to 3x250g bags.

SHIPPING TO ITALY (only Sicily, Sardinia and Calabria)

 Order containing Rate Tracked Delivery Time Cost
Less than 3x250g coffee bags Express delivery Yes 2-3 working days 8.50€
At least 3x250g coffee bags
Express delivery  Yes 2-3 working days
2.00€

Notice that, in the calculation of the shipping costs, a 1kg bag or the starter pack is considered equivalent to 3x250g bags.


SHIPPING TO MOST EU COUNTRIES

The following rates apply to these countries (with some special conditions, see below):

Austria, Belgium, Denmark, Germany, Luxembourg, The Netherlands, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Andorra, Liechtenstein, France, Monaco, United Kingdom, Spain, Croatia, Finland, Ireland, Portugal, Sweden, Norway, Switzerland.

 Order containing Rate Tracked Delivery Time Cost
Less than 5x250g coffee bags
Express Delivery 
Yes
3-5 working days
15.50€
At least 5x250g coffee bags Express Delivery   Yes 3-5 working days FREE

Notice that, in the calculation of the shipping costs, a 1kg bag or the starter pack is considered equivalent to 3x250g bags.

OTHER EUROPEAN COUNTRIES

The following rates apply to: Estonia, Greece, Latvia, Lithuania, Romania, Malta.

 Order containing
Rate Tracked Delivery Time Cost
Less than 5x250g coffee bags
Express Delivery Yes 3-5 working days 16.50€
At least 5x250g coffee bags
Express Delivery Yes 3-5 working days 10.99€

Notice that, in the calculation of the shipping costs, a 1kg bag or the starter pack is considered equivalent to 3x250g bags.

EXCEPTIONS

The rates above do not apply to a number of special destinations within the above countries, including for instance: Mount Athos (Greece), Helgoland e Busingen (Germany), Guadalupa, Guyana, Martinique and Reunion (France), Ceuta, Melilla, Canary Islands and Balearic Islands (Spain), Gibraltar (United Kingdom), Netherlands Antille (Netherlands), Aland Islands (Finland), Faroer Islands and Greenland (Denmark), Madera and Azores (Portugal). These areas are not currently served and any order to such areas will be immediately voided.

SHIPPING TO OTHER COUNTRIES

We currently do not serve individual customers outside the regions listed above. If you are a wholesales customer wishing to have a custom quote, please contact us at info@neroscurocoffee.com.

IMPORT DUTIES AND LEVIES

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Italy may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office prior the order for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Please refer to the Terms & Conditions of Nero Scuro Specialty Coffee Roasters for further details on our policies.

WRONG ADDRESS AND MISSED DELIVERY

The recipient is responsible to provide a garrisoned or manned during the normal working hours. If the address provided is incorrect or after repeated delivery attempts by the courier the recipient is not available to collect the parcel, the parcel will be sent back to us. In this situation we are not responsible of the failed delivery and the recipient will bear the costs of any further shipments to her/his address.

CHANGE TO SHIPPING COSTS

Please understand that our shipping providers may, time to time, change their shipping fares. We will do our best to keep this page updated. Therefore the information above may change at any time. Additionally, please consider that we firstly always update the calculation algorithm that establish the shipping fare. That calculation shall prevail on what listed on this page. Nero Scuro SRL additionally reserve themselves the rights to cancel at any time and without notice, before the goods are shipped the customer, any order by refunding the whole amount paid by the customer. In such case nothing more shall be due by Nero Scuro SRL to the customer.

Specialty coffees roasted to order in Italy and shipped for free (orders of 3+ bags to Italy, orders of 5+ bags to most EU countries)  •   info@neroscurocoffee.com  •   We ship worldwide!